Deming’s 14 Points Revisited

Revisiting the famous 14 Points From: Chapter 2 of Out of the Crisis by W. Edwards Deming

Create constancy of purpose toward improvement of product and service, with the aim to become competitive and to stay in business, and to provide jobs.
Adopt the new philosophy. We are in a new economic age. Western management must awaken to the challenge, must learn their responsibilities, and take on leadership for change.
Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
End the practice of awarding business on the basis of price tag. Instead, minimize total cost. Move toward a single supplier for any one item, on a long-term relationship of loyalty and trust.
Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
Institute training on the job.
Institute leadership. The aim of supervision should be to help people and machines and gadgets to do a better job. Supervision of management is in need of overhaul, as well as supervision of production workers.
Drive out fear, so that everyone may work effectively for the company.
Break down barriers between departments. People in research, design, sales, and production must work as a team, to foresee problems of production and in use that may be encountered with the product or service.
Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force.

* Eliminate work standards (quotas) on the factory floor. Substitute leadership.
* Eliminate management by objective. Eliminate management by numbers, numerical goals. Substitute leadership.

Remove barriers that rob the hourly worker of his right to pride of workmanship. The responsibility of supervisors must be changed from sheer numbers to quality.
Remove barriers that rob people in management and in engineering of their right to pride of workmanship. This means, inter alia, abolishment of the annual or merit rating and of management by objective.
Institute a vigorous program of education and self-improvement.
Put everybody in the company to work to accomplish the transformation. The transformation is everybody’s job.

Lest we forget, the organization founded on Dr. Deming’s teachings is online with a summary of his key ideas at: deming.org/index.cfm?content=66

The W. Edwards Deming Institute has a limited number of reprints of the following articles by Dr. Deming. These reprints can be secured from the Institute (a nonprofit organization) for a donation of $10 each.

There are numerous other writings by Dr. Deming in the National Archives, The Library of Congress Manuscript Division in Washington, DC. An information form is being developed for this web page to access this restricted collection.

#86 On the necessity of presenting consumer preferences as predictions
#99 Statistical techniques as a natural resource
#93 On the contributions of statistical standards to law and accounting
#102 On the problem of matching lists by samples
#94 On the use of theory
#121 Some remarks on recent advances in the statistical control of quality in Japan
#83 Management’s responsibility for the use of statistical techniques in industry
#137 Statistical control of quality in Japan
#120 Some responsibilities of a statistician
#147 Statistician’s report to management
#141 On variances of estimators of a total population under several procedures of sampling
#130 Interaction measurements in psychiatric patients with early total deafness
#121a Some remarks on recent advances in the statistical control of quality in Japan
#111 Some statistical principles for efficient design of surveys and experiments
#112 On the correction of mathematical bias by use of replicated designs
#127 What happened in Japan?
#128 On a recursion formula for the proportion of persons having a first admission as schizophrenic
#113 On some of the contributions of interpenetrating networks of samples
#89 Die Verantwortung der Betriebsfuhrung fur die Anwendung Statistischer Methoden in der deutschen Industrie
#142 Some points about standard error
#79 Sampling in a government statistical system
#65 On a method of estimating birth and death rates and extent of registration
#119 Quelques methodes de sondage
#129 A Markovian analysis of the life of newspaper subscriptions
#124 A review of regression estimators
#118 On the use of sampling in management and research
#90 A career in statistical Administration
#91 On the simplifications of sampling design through replication with equal probabilities and without stages
#105 On some new methods and concepts in sampling
#107 Uncertainties in statistical data and their relation to the design and management of statistical surveys and experiments
#108 Some stratified sampling plans in replicated designs
#114 On a statistical formulation of variances in experimentation with twins
#82 Statistical techniques and international trade
#82b Tecnicas Estadisticas y Comercio Internacional
#92 On the possible types of sampling unit in the last stage of selection in a probability sample
#84 On the presentation of the results of sample surveys as legal evidence
#84a Sobre la presentacion como evidencial legal de los resultados de encuestas por muestras
#104 Principles of professional statistical practice
#87 On a probability mechanism to attain an economic balance between the error of response and the bias of nonresponse
#100 Standards of probability sampling for legal evidence
#X4 So You Want to be a Statistician
#143 Some theory for the influence of the inspector and environmental conditions
#156 An essay on screening or on two-phase sampling, applied to surveys of a community
#158 On a rational relationship for certain costs of handling motor freight
#159 On a rational relationship for certain costs of handling motor freight
#160 Some contributions to statistical inference and practice
#161 On a problem in standards of auditing from the viewpoint of statistical practice
#166 Principles of professional statistical practice
#131 Sample surveys
#148 The logic of evaluation
#134 On a statistical procedure for study of accounts receivable in motor freight
#125 Code of professional conduct
#135 Changes in fertility rates of schizophrenic patients in New York State
#109 Design of a replicated sample to measure the change in value of an inventory
#80 A statistical test of significance applied to a sociological problem
#81 On the distinction between enumerative and analytic surveys
#149 On some statistical aids toward economic production
#122 Theory of surveys to estimate a roving population
#110 An application of a replicated national sample in consumer research
#134a An efficient procedure for audit of accounts receivable
#98 On some of the necessary ingredients of statistical standards of sampling
#151 On trends in the diagnosis of schizophrenia
#145 On probability as a basis for action
#133 Boundaries of statistical inference
#147a Report to management
#154 My view of quality control in Japan
#153 On the use of judgment samples
#110 Mise en practique de l’echantillennage a l’echelon national dans une enquete sur les consommateurs
#138 A further account of the idiots savants
#70 On an important limitation to the use of data from samples
#78a On statistical techniques in industry as a natural resource
#63 Observations on the 1946 elections in Greece